Terms of Service FAQ

From Tummy Time GmbH, Im Chrummacher 7, 8706 Meilen, Switzerland, company number CHE-179.104.580.

When we send you the order confirmation by email: that is when the contract is concluded. If a product turns out to be unavailable, or the price shown was an obvious error, we tell you before shipping and refund anything you paid in full.

Anyone aged 18 or over, consumers and businesses. We may refuse orders that look like resale.

Yes, as long as it hasn't shipped: from your customer account or by email.

No, you can order with or without one. If you have an account, keep your login details safe and tell us if you think someone else has used it.

For Switzerland and Liechtenstein, prices are in Swiss francs and include Swiss VAT. For other countries, prices are shown in your local currency, without Swiss VAT. Shipping costs are shown before you pay.

When you order, with one of the methods shown at checkout: cards, TWINT, PayPal, Klarna, Apple Pay, Google Pay, Shop Pay or a gift card.

Gift cards can be used on tummytime.ch and cannot be exchanged for cash. Discount codes are valid as stated in the offer, one code per order unless stated otherwise, and cannot be applied to past orders.

No, they are estimates. We ship with Swiss Post; times and costs are in our shipping policy.

We do, until your order is delivered to you.

Outside Switzerland and Liechtenstein, yes: you pay import duties and taxes on delivery. Exception, United States: they are charged at checkout.

Yes, within 30 days of delivery. In Switzerland this is a voluntary promise from us. If you live in the EU or EEA, including Liechtenstein, you also have a 14-day statutory right of withdrawal. Details are in our refund policy.

The statutory warranty of 2 years from delivery. Tell us as soon as you notice a defect, ideally within 2 months, with your order number and a photo. We repair or replace the item; if that is not possible, or you prefer it where the law gives you the choice, we refund it or reduce the price. We pay the shipping. A brand guarantee, if any, comes on top.

Normal wear, damage from use against the care instructions, and natural variations in handmade or natural materials.

We are fully liable for damage we cause intentionally or through gross negligence, for injury to life, body or health, and under the Swiss Product Liability Act. For slight negligence, liability is excluded as far as the law allows. Mandatory consumer rights of your country remain unaffected.

Swiss law, without the UN Convention on Contracts for the International Sale of Goods (CISG). As a consumer, you keep the mandatory protection of the country where you live and can sue at your place of residence. Otherwise the courts in Meilen are competent.

Yes. The version in force when you placed your order applies to that order.