Returns & Refunds FAQ
returns & refund policy
Effective: January 2025
we want you to be happy with your tummy time purchase! here are answers to common questions about our return and refund process.
if you have any other questions about returns or refunds, feel free to reach out to us.
general returns
we have a 30-day return policy. this means you have 30 days after receiving your item to request a return.
to be eligible, your item must be in the same condition you received it: unworn or unused, with all original tags, and in its original packaging. you'll also need the receipt or proof of purchase.
you can start a return in two ways:
- use the self-serve returns option in your customer account.
- contact us directly at hello@tummytime.ch.
once your return is accepted, you'll send your item to:
tummy time gmbh
im chrummacher 7
8706 meilen, switzerland
please note: items sent back to us without first requesting a return will not be accepted.
return shipping costs
we've got you covered! we offer free returns for all orders shipped within switzerland and liechtenstein. once your return is accepted, we'll provide a prepaid return shipping label.
at this time, customers outside of switzerland and liechtenstein are responsible for international return shipping fees. original shipping fees paid for international orders are also non-refundable.
exchanges
we don't offer direct product exchanges. the quickest way to get the item you want is to return the original item (if accepted) and then make a separate purchase for the new item.
damages & issues
please inspect your order immediately upon reception. if the item is defective, damaged, or incorrect, contact us right away at hello@tummytime.ch. we'll evaluate the issue and work to make it right.
non-returnable items (exceptions)
yes, certain types of items cannot be returned:
- custom products (e.g., special orders, personalized items)
- personal care goods (e.g., beauty products)
- hazardous materials, flammable liquids, or gases
- sale items
- gift cards
if you have questions or concerns about a specific item's return eligibility, please contact us.
refunds
once we receive and inspect your return, we'll notify you via email about the approval status of your refund.
if approved, you'll be automatically refunded to your original payment method within 10 business days. please remember that it can take additional time for your bank or credit card company to process and post the refund to your account.
if more than 15 business days have passed since we approved your return and you still haven't received your refund, please contact us at hello@tummytime.ch for assistance.
