Returns & Refunds FAQ

we have a 30-day return policy. this means you have 30 days after receiving your item to request a return.

to be eligible, your item must be in the same condition you received it: unworn or unused, with all original tags, and in its original packaging. you'll also need the receipt or proof of purchase.

you can start a return in two ways:

1. use the self-serve returns option in your customer account.
2. contact us directly at hello@tummytime.ch.

once your return is accepted, you'll send your item to:

tummy time gmbh
im chrummacher 7
8706 meilen, switzerland

please note: items sent back to us without first requesting a return will not be accepted.

we've got you covered! we offer free returns for all orders shipped within switzerland and liechtenstein. once your return is accepted, we'll provide a prepaid return shipping label.

at this time, customers outside of switzerland and liechtenstein are responsible for international return shipping fees. original shipping fees paid for international orders are also non-refundable.

we don't offer direct product exchanges. the quickest way to get the item you want is to return the original item (if accepted) and then make a separate purchase for the new item.

please inspect your order immediately upon reception. if the item is defective, damaged, or incorrect, contact us right away at hello@tummytime.ch. we'll evaluate the issue and work to make it right.

yes, certain types of items cannot be returned:

• custom products (e.g., special orders, personalized items)
• personal care goods (e.g., beauty products)
• hazardous materials, flammable liquids, or gases
• sale items (EU customers: your statutory right of withdrawal still applies to sale items)
• gift cards

if you have questions or concerns about a specific item's return eligibility, please contact us.

once we receive and inspect your return, we'll notify you via email about the approval status of your refund.

if approved, you'll be automatically refunded to your original payment method within 14 days. please remember that it can take additional time for your bank or credit card company to process and post the refund to your account.

if more than 15 business days have passed since we approved your return and you still haven't received your refund, please contact us at hello@tummytime.ch for assistance.

Yes — if your order has not yet been fulfilled, you can cancel it directly from your customer account.

if you are located in the european union, you have the right to withdraw from your purchase within 14 days without giving any reason. the withdrawal period begins on the day you (or a third party you nominate) receive the last item of your order. to exercise this right, initiate a return or cancellation directly from your customer account or contact us at hello@tummytime.ch.

for eu withdrawal returns, return shipping costs are at the customer's expense for international orders. customers in switzerland and liechtenstein benefit from free returns as usual.