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Nobodinoz Growing Green baby bouncer - Natural Honey Sweet Dots
faq

frequently asked questions

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frequently asked questions

looking for a quick answer?
our frequently asked questions are regularly updated for our most common customer queries. contact us if you don't find what you are looking for

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products

what types of products do you offer?

we offer a wide range of high-quality products for babies and children from 0 to 8 years old, including clothing, toys, nursery items, and accessories.

are your products safe for babies and children?

yes, all our products meet swiss and international safety standards. we carefully select items that are safe, durable, and free from harmful chemicals.

how can I find the right size for my child?

we provide product sizes on each product page when available. if you need further assistance, we're happy to help.

orders

how do i place an order?

simply add the desired items to your cart and proceed to checkout. follow the instructions to complete your purchase.

can I modify or cancel my order?

yes, you can modify or cancel your order within 24 hours of placing it. please contact us as soon as possible to make changes.

what payment methods do you accept?

we accept major credit cards, paypal, twint, and other secure payment methods.

shipping

do you offer free shipping?

absolutely! get free shipping on orders over 65 chf within Switzerland, and on bulky items over 2000 chf. unfortunately, we can't offer free shipping for international orders. for all the details, check out our shipping policy!

what are your shipping options?

we offer standard and express shipping options with swiss post. shipping costs and delivery times vary based on your location and the shipping method selected.

do you ship internationally?

we are delighted to offer international shipping to our customers worldwide.

how long will it take to get my orders?

it depends on where you are. orders processed here will take 3-5 business days to arrive. overseas deliveries can take anywhere from 3-15 days. delivery details will be provided in your confirmation email. for all the details, check out our shipping policy!

how can I track my order?

once your order is shipped, you will receive a tracking number via email. you can use this number to track your order on our website or via swiss post.

returns & refund

what is your return policy?

we accept returns within 30 days of purchase for unused and unopened items. please visit our returns page for more details on how to process a return.

how do I initiate a return or exchange?

to initiate a return, you can either use the self-serve returns in your customer account or contact us. we will guide you through the process and provide a return shipping label.

we do not offer product exchange. the fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 

when will I receive my refund?

refunds are processed within 5-7 business days after we receive and inspect your return. the refund will be issued to the original payment method.

other questions

how can I contact you?

you can email us at hello@tummytime.ch, or use our contact form.

how can I stay updated on new products and promotions?

sign up for our newsletter and follow us on social media to stay informed about new arrivals, special offers, and more.