frequently asked questions

we offer a wide range of high-quality products for babies and children from 0 to 8 years old, including clothing, toys, nursery items, and accessories.

yes, all our products meet swiss and international safety standards. we carefully select items that are safe, durable, and free from harmful chemicals.

we provide product sizes on each product page when available. if you need further assistance, we're happy to help.

simply add the desired items to your cart and proceed to checkout. follow the instructions to complete your purchase.

yes, you can modify or cancel your order within 24 hours of placing it. please contact us as soon as possible to make changes.

we accept major credit cards, paypal, twint, and other secure payment methods.

absolutely! get free shipping on orders over 65 chf within Switzerland, and on bulky items over 2000 chf. unfortunately, we can't offer free shipping for international orders. for all the details, check out our shipping policy!

we offer standard and express shipping options with swiss post. shipping costs and delivery times vary based on your location and the shipping method selected.

we are delighted to offer international shipping to our customers worldwide.

it depends on where you are. orders processed here will take 3-5 business days to arrive. overseas deliveries can take anywhere from 3-15 days. delivery details will be provided in your confirmation email. for all the details, check out our shipping policy!

once your order is shipped, you will receive a tracking number via email. you can use this number to track your order on our website or via swiss post.

we accept returns within 30 days of purchase for unused and unopened items. please visit our returns page for more details on how to process a return.

to initiate a return, you can either use the self-serve returns in your customer account or contact us. we will guide you through the process and provide a return shipping label.

we do not offer product exchange. the fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 

refunds are processed within 5-7 business days after we receive and inspect your return. the refund will be issued to the original payment method.

you can email us at hello@tummytime.ch, or use our contact form.

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