Shipping & Delivery FAQ
shipping policy
Effective: January 2025
find answers to common questions about our shipping and delivery services. we aim for transparency to ensure you have a seamless shopping experience.
if you have any other questions about shipping or delivery, feel free to reach out to us.
general shipping information
all tummy time orders are shipped via swiss post, a reliable and climate-neutral postal service.
orders are typically processed within 1-3 business days before shipment. Please note that processing times may be longer during peak seasons or holidays.
you can email us at hello@tummytime.ch, or use our contact form.
domestic shipping within switzerland
we offer various swiss post shipping options for deliveries within Switzerland, each with different speeds and costs:
postpac economy: (estimated delivery: 3-5 business days)
- up to 2kg: chf 7.00
- up to 10kg: chf 10.00
- up to 30kg: chf 19.00
postpac priority: (estimated delivery: 1-3 business days)
- up to 2kg: chf 9.00
- up to 10kg: chf 12.00
- up to 30kg: chf 21.00
swiss-express "moon": (estimated delivery: 1-3 business days)
- up to 2kg: chf 17.00
- up to 10kg: chf 23.00
- up to 30kg: chf 29.00
yes! enjoy free standard shipping (postpac economy) on all swiss orders over chf 65.00.
for larger, heavier items (bulky goods) shipped within switzerland:
- 30kg to 200kg: chf 79.00 (estimated delivery: 3-5 business days)
- over 200kg: chf 99.00 (estimated delivery: 3-5 business days)
yes, we provide free shipping for bulky orders exceeding chf 2000.00.
for small, lightweight items shipped in switzerland:
small consignment economy: (estimated delivery: 3-5 business days)
- up to 100g: chf 3.00
- up to 500g: chf 3.20
small consignment priority: (estimated delivery: 1-3 business days)
- up to 100g: chf 3.40
- up to 500g: chf 3.70
absolutely! we offer free standard shipping (small consignment economy) on small goods orders over chf 65.00.
International Shipping Information
yes, we are delighted to offer worldwide international shipping for our customers, managed through Swiss Post's reliable services.
swiss post categorizes international destinations into two primary zones:
- zone 1: europe (includes all european countries)
- zone 2: rest of the world (encompasses all countries outside of europe)
international shipping costs are calculated based on package weight and destination zone:
zone 1: europe
- up to 100g: chf 4.00
- up to 250g: chf 9.00
- up to 500g: chf 14.00
- up to 1,000g: chf 20.00
- up to 1,500g: chf 25.00
- up to 2,000g: chf 30.00
- up to 5,000g: chf 46.00
- up to 10,000g: chf 52.00
- up to 15,000g: chf 59.00
- up to 20,000g: chf 65.00
zone 2: rest of the world
- up to 100g: chf 7.00
- up to 250g: chf 12.00
- up to 500g: chf 17.00
- up to 1,000g: chf 27.00
- up to 1,500g: chf 32.00
- up to 2,000g: chf 37.00
- up to 5,000g: chf 89.00
- up to 10,000g: chf 137.00
- up to 15,000g: chf 187.00
- up to 20,000g: chf 247.00
all international prices are in swiss francs (chf) and are vat-exempt.
yes! Enjoy free standard shipping on international orders with the following thresholds:
- europe (zone 1): on all orders over chf 95.00.
- rest of the world (zone 2): on all orders over chf 145.00.
estimated international delivery times vary by destination zone:
- zone 1 (europe): approximately 3–7 business days.
- zone 2 (rest of the world): approximately 6–15 business days.
please note that these are estimates; actual delivery may vary due to customs processing and local postal services in your country.
yes, to qualify for the small goods international shipping rates, packages must adhere to the following size restrictions:
- maximum dimensions: length + width + height = max. 90 cm, with no single dimension exceeding 60 cm.
- for tubes/rolls: length + twice the diameter = max. 104 cm, with length not exceeding 90 cm.
customs, duties, and taxes for international orders
no, orders shipped within switzerland are not subject to additional customs fees or import taxes.
all international orders are shipped dap (delivered at place). this means that any import duties, taxes, or customs fees are the responsibility of the recipient. these charges are not included in our product prices or shipping fees. we highly recommend checking with your local customs office for detailed information on potential charges before placing your order.
order tracking & delivery issues
once your order has been shipped, you will receive an email confirmation including tracking information. You can use this to monitor your package's journey.
if your package is experiencing delays or appears lost, please first contact swiss post directly using your tracking number. If you still require assistance, reach out to our customer service at hello@tummytime.ch.
in the unfortunate event that your order arrives damaged, please email us as soon as possible at hello@tummytime.ch.
Include your order number and a photo of the item’s condition. We will address these situations on a case-by-case basis and work towards a satisfactory solution.
